Welcome to SmartTutor.com Customer Support!

99% of your questions can be answered here

Our customer support is now “Self-Service” which means that we love you lots,
but are limited to answering your questions via the “FAQ search tool” or “contact us form” below. We will reply to your email within 48 hours or less.

Calls will only be returned for billingquestions, M-F 9am-5pm PST.
So don’t panic, we will call you back if you have billing issues.
BTW, we can answer most of those questions via the “contact us form” too.

For all other matters, please trust that we will take care of you via FAQs and the “contact us form”
… we are expert in responding in these methods and you won’t go unnoticed. Promise.

Changing the Assessment Placement

Changing the Assessment Placement How can I change the placement of my child for Reading or Math?

There are two options:

We can reset the assessment so they can retake it and be properly placed


We can adjust their lesson to start at a different grade level

For option 1, We will need to know the date you want them to retake the assessment and also the subject (Reading, Math, or both).

For option 2, We will need to know the starting lesson for each sub-skill as follows:


  1. Phonics
  2. Phonemic Awareness 
  3. Sight Words 
  4. Reading Comprehension 
  5. Vocabulary


  1. Number & Operation, Algebra, and Data Analysis 
  2. Geometry 
  3. Measurement

There is a list of lessons in your account in the Guides Page to help you indicate what lesson your child should start at each sub-skill.

Still need help? Contact Us Contact Us