Welcome to SmartTutor.com Customer Support!

99% of your questions can be answered here

Our customer support is now “Self-Service” which means that we love you lots,
but are limited to answering your questions via the “FAQ search tool” or “contact us form” below. We will reply to your email within 48 hours or less.

Calls will only be returned for billingquestions, M-F 9am-5pm PST.
So don’t panic, we will call you back if you have billing issues.
BTW, we can answer most of those questions via the “contact us form” too.

For all other matters, please trust that we will take care of you via FAQs and the “contact us form”
… we are expert in responding in these methods and you won’t go unnoticed. Promise.

When do the Lessons appear in Report

How soon after my child completes a lesson does the report update?

Immediately. The reports only record the time and lessons after the students complete them. In other words, if the student only finished a portion of the lesson, let's say the tutorial, the system will not record that until the student receives a score for the entire lesson.

The lessons have several components, a tutorial, practice, and quiz (graded activity). The number of components in a lesson vary depending on how complex the subject is. Lessons can have from 2 to 7 components. Many students often believe they completed a lesson, but in reality they are still taking one of the components in the lesson. A lesson in completed when the student received a score (or grade) for the quiz. The Crossing Guard does not indicate the lesson has been completed, instead it indicates a logical stopping point for the student. In addition, a lesson can repeat if the student does not score 70% or higher in the quiz.

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