Welcome to SmartTutor.com Customer Support!

99% of your questions can be answered here

Our customer support is now “Self-Service” which means that we love you lots,
but are limited to answering your questions via the “FAQ search tool” or “contact us form” below. We will reply to your email within 48 hours or less.

Calls will only be returned for billingquestions, M-F 9am-5pm PST.
So don’t panic, we will call you back if you have billing issues.
BTW, we can answer most of those questions via the “contact us form” too.

For all other matters, please trust that we will take care of you via FAQs and the “contact us form”
… we are expert in responding in these methods and you won’t go unnoticed. Promise.

Reports

What reports are available in the Smart Tutor Program?

There are two types of reports available: Assessment Reports and Lesson Data reports.

There are two Assessment Reports and six Lesson Reports.

  • Reading Assessment Overview -> to view the score of the assessment test 
  • Math Assessment Overview -> to view the score of the assessment test in math 
  • Reading Performance Report -> or report card of all the lessons taken and the scores 
  • Math Performance Report -> or report card of all the lessons taken in math and the scores 
  • Lessons Completed Report -> will show you all the lessons the students have completed within the date range you chose 
  • Time on Task Report -> shows you the amount of hours spent on the system after they complete each lesson
  • Math Progress Report -> shows the progress the students have accomplished in the Math Smart Tutor. We recommend running this report after 7 hours of Smart Tutor instruction
  • Reading Progress Report -> shows the progress the students have accomplished in the Reading Smart Tutor. We recommend running this report after 7 hours of Smart Tutor instruction

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