99% of your questions can be answered here
Our customer support is now “Self-Service” which means that we love you lots,
but are limited to answering your questions via the “FAQ search tool” or “contact us form” below. We will reply to your email within 48 hours or less.
Calls will only be returned for billingquestions, M-F 9am-5pm PST.
So don’t panic, we will call you back if you have billing issues.
BTW, we can answer most of those questions via the “contact us form” too.
For all other matters, please trust that we will take care of you via FAQs and the “contact us form”
… we are expert in responding in these methods and you won’t go unnoticed. Promise.
In the Parent account, we have a user's manual called "Smart Tutor Overview" with the reports. Login to your Parent account, click on Curriculum Guides & Free Resources and under Support, there will be a link to Smart Tutor Program Overview. Pages 27-31 explain how to read the Reports.
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