Welcome to SmartTutor.com Customer Support!

99% of your questions can be answered here

Our customer support is now “Self-Service” which means that we love you lots,
but are limited to answering your questions via the “FAQ search tool” or “contact us form” below. We will reply to your email within 48 hours or less.

Calls will only be returned for billingquestions, M-F 9am-5pm PST.
So don’t panic, we will call you back if you have billing issues.
BTW, we can answer most of those questions via the “contact us form” too.

For all other matters, please trust that we will take care of you via FAQs and the “contact us form”
… we are expert in responding in these methods and you won’t go unnoticed. Promise.

Choosing the Grade Level for the Assessment During Summer

A question many parents have during the summer is what grade level to enter when starting the program in the summer. 

It's up to you what grade level to enter. Either way, the assessment should detect where they need to start the lessons. Just ensure that they do the assessment on their own, without any help.

The only advice we have is that if they struggled last year, then enter the grade level they just finished. If they were advanced, then enter the grade level they will be starting next year.

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